Belay

Legal

Terms of Use

Last updated: April 22, 2026

Agreement to our Legal Terms

We are R1 Development LLC ("Company," "we," "us," "our"), a limited liability company organized under the laws of the State of Texas, United States.

We operate Belay, a booking and payments platform available at belay.cc, as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

You can contact us by email at info@belay.cc or by mail to:

R1 Development LLC
10715 Longmont Dr
Houston, TX 77042
United States

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and R1 Development LLC, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms. Continued use of the Services after updates constitutes acceptance.

We recommend that you print a copy of these Legal Terms for your records.

Table of Contents

  1. Our Services
  2. Intellectual Property Rights
  3. User Representations
  4. Prohibited Activities
  5. User Content
  6. Services Management
  7. Payments, Fees, and Refunds
  8. Term and Termination
  9. Modifications and Interruptions
  10. Governing Law
  11. Dispute Resolution
  12. Corrections
  13. Disclaimer
  14. Limitations of Liability
  15. Indemnification
  16. User Data
  17. Electronic Communications, Transactions, and Signatures
  18. Miscellaneous
  19. Contact Us

1. Our Services

1.1 About Belay

Belay is a booking and payments platform used by small local service businesses ("Operators") to accept appointments and payments from their customers ("Clients"). These Legal Terms apply to both Operators and Clients; where a provision is specific to one role, it is marked accordingly.

1.2 Role of Belay

Belay is a platform, not a service provider. We do not perform, employ, or supervise the services that Operators provide to Clients. Each Operator is an independent business that contracts directly with its Clients.

Operators are the merchant of record. Operators accept payment from Clients through Stripe Connect on their own connected Stripe account. Belay receives a platform fee on each transaction. Operators are solely responsible for the tax, regulatory, licensing, insurance, and contractual obligations of their own business.

We are not a party to the service contract between an Operator and its Clients. Disputes about the quality, timing, performance, or suitability of services are between the Operator and Client. Belay's role is limited to providing the booking, scheduling, notification, and payment infrastructure.

1.3 Jurisdictional scope

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws.

2. Intellectual Property Rights

Our intellectual property

We are the owner or licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property and unfair-competition laws) and treaties around the world.

The Content and Marks are provided in or through the Services "AS IS" for your use in accordance with these Legal Terms.

Your use of our Services

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to:

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out above, please address your request to info@belay.cc. If we grant you permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owner or licensor and ensure that any copyright or proprietary notice appears or is visible.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks. Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms, and your right to use our Services will terminate immediately.

Your submissions

By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, without acknowledgment or compensation to you. This provision does not apply to User Content (see Section 5), which you continue to own.

3. User Representations

By using the Services, you represent and warrant that:

  1. You have the legal capacity and agree to comply with these Legal Terms;
  2. You are not a minor in the jurisdiction in which you reside;
  3. You will not access the Services through automated or non-human means;
  4. You will not use the Services for any illegal or unauthorized purpose; and
  5. Your use of the Services will not violate any applicable law or regulation.

Operator representations. If you use the Services as an Operator, you additionally represent and warrant that: (a) you are authorized to conduct business as represented on your Belay profile; (b) you will maintain any licenses, permits, and insurance required by law for the services you provide; (c) you are responsible for setting accurate prices, service descriptions, and availability; and (d) you will comply with Stripe's Terms of Service and Connected Account Agreement.

Client representations. If you use the Services as a Client, you additionally represent and warrant that: (a) you are authorized to use the payment method you provide; (b) the service address you provide is accurate and you have authority to schedule services at that address; and (c) you understand that the Operator, not Belay, is the merchant of record for your purchase.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services.

4. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available.

As a user of the Services, you agree not to:

5. User Content

In the course of using the Services, you may submit information and content, including but not limited to: business names and descriptions, service listings and pricing, work hours, booking details, property addresses, property notes, job photos, and communications with other users (collectively, "User Content").

You retain ownership of your User Content. By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display the User Content as necessary to operate and improve the Services, including sharing it with other Belay users as required to deliver a booking (for example, sharing a Client's service address with the Operator performing the service).

You represent and warrant that:

We do not actively monitor User Content but reserve the right to review, remove, or restrict any User Content that violates these Legal Terms or applicable law.

6. Services Management

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including reporting such user to law enforcement; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable any User Content; (4) remove from the Services or otherwise disable files and content that are excessive in size or otherwise burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

7. Payments, Fees, and Refunds

7.1 Payment processing

All payments through the Services are processed by Stripe, Inc. on the Operator's connected Stripe account. By using the Services, you agree to Stripe's terms of service (https://stripe.com/legal). Belay does not hold funds, store payment card data, or act as the merchant of record.

7.2 Platform fee

Belay charges Operators a platform fee of 6% of each transaction processed through the Services. The platform fee is deducted automatically at the time of charge. Belay may change the platform fee for future transactions on notice to Operators; fees for past transactions are not retroactively changed.

7.3 Cancellations and refunds (Clients)

One-time bookings:

Subscriptions:

Refund disputes: If a Client believes a charge was unjustified, the Client should first contact the Operator, then Belay, and as a last resort dispute the charge with their card issuer. Belay is not obligated to issue refunds for services performed by Operators.

7.4 Subscription price lock

When a Client subscribes to a recurring service, the price is locked at signup for the duration of the subscription. Operators may change their pricing formula for new subscribers at any time, but existing subscribers continue to pay the price they signed up for until the subscription is cancelled or restarted.

7.5 Taxes

Operators are solely responsible for collecting, reporting, and remitting any sales, use, or other taxes applicable to their services. Belay does not calculate, collect, or remit sales tax on behalf of Operators.

8. Term and Termination

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including pursuing civil, criminal, and injunctive redress.

9. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases.

10. Governing Law

These Legal Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-law principles. R1 Development LLC and you irrevocably consent that the state and federal courts located in Harris County, Texas shall have exclusive jurisdiction to resolve any Dispute arising out of these Legal Terms, except as otherwise provided in Section 11.

11. Dispute Resolution

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least 30 days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration

Any Dispute arising out of or in connection with these Legal Terms that is not resolved through informal negotiation shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules (or, where the claimant is a consumer, its Consumer Arbitration Rules), which are incorporated by reference. The arbitration shall be conducted by a single arbitrator. The seat (legal place) of arbitration shall be Houston, Texas, United States. The language of the proceedings shall be English. The substantive law governing the arbitration shall be the law of the State of Texas.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law: (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class-action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) Disputes seeking to enforce or protect, or concerning the validity of, any intellectual property rights of a Party; (b) Disputes related to or arising from allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) claims for injunctive relief. If this provision is found illegal or unenforceable, neither Party will elect to arbitrate any Dispute falling within that portion, and such Dispute shall be decided by a court of competent jurisdiction within the courts listed in Section 10.

12. Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

13. Disclaimer

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES.

Services provided by Operators. BELAY DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE QUALITY, TIMING, SAFETY, LEGALITY, OR ANY OTHER ASPECT OF SERVICES PROVIDED BY OPERATORS THROUGH THE PLATFORM. OPERATORS ARE INDEPENDENT BUSINESSES, AND BELAY IS NOT A PARTY TO ANY AGREEMENT BETWEEN AN OPERATOR AND A CLIENT. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

14. Limitations of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED US DOLLARS ($100.00 USD).

CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

15. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; (5) any overt harmful act toward any other user of the Services with whom you connected via the Services; or (6) for Operators, any claim arising from services you provide to Clients, whether or not the booking originated through Belay.

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us. We will use reasonable efforts to notify you of any such claim upon becoming aware of it.

16. User Data

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption.

17. Electronic Communications, Transactions, and Signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

18. Miscellaneous

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part is deemed severable and does not affect the validity of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties.

19. Contact Us

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

R1 Development LLC
10715 Longmont Dr
Houston, TX 77042
United States
Email: info@belay.cc